Frequently Asked Questions

Click on a question below to receive the answer. Have a question that isn’t listed here? Head over to our Contact Page and submit your question electronically, or you can give us a call!

Additional Shipping information

All sales are F.O.B. our facility or in the case of a drop shipment that facility. All quotes are subject to prior sale. In the event that material quoted by Tradewind International, LLC is to be exported or delivered to a representative of a foreign country or company, you may first be required to obtain appropriate license(s) from the U.S. Department of Commerce. Credit cards, (Visa, Mastercard, Discover Card and American Express) are accepted on the day of purchase. Open account balances over 30 days are subject to 1.5% interest monthly or .05% daily charge. All parts delivered remain the property of Tradewind International, LLC until paid in full. Claims for loss or damage in shipment must be made with the carrier by the buyer. Buyer is obligated to make timely payment for items shipped in spite of damage or loss by carrier. The only warranty offered if any is that of the Manufacturer or Repair Station. Tradewind International, LLC is not liable for consequential damages arising out of the installation or use of the items delivered. Goods may be returned with in 30 days for full credit provided the item was not installed or used in any way and ALL paperwork and packaging is returned with the items. All returned items must have a return authorization from Tradewind International, LLC prior to the return of the part. If accepted at all a restocking fee will be applied to items returned without return authorization or after 30 days. Exchange sales are subject to additional charge upon inspection of the core has been made.