:DOMESTIC SHIPPING INFO: We will pack your order and ship via the carrier you select. We can use UPS, Fed Ex or DHL for standard size shipments. You may supply us with your shipping account number and the shipping charges will go to your account. If we use our accounts for shipping your part we will pass the standard shipping charges on to you by adding them to your invoice. Some companies have special discounts with shippers and it would be to their advantage to use their own account numbers for shipping. Additional charges may be applied for special handling including USPS packages, the building of wood boxes and crates for oversized parts. We can not arrange for courier service to the airlines how ever we can provide the name and phone numbers of local courier services for you to work with. For customers that have not established credit with us we can accept Visa, Master Card and Discovery Card or we can ship COD.
INTERNATIONAL SHIPPING INFO: The buyer is responsible for the shipping costs, fees, duties and taxes associated with the shipment of purchased parts. For all shipments going out of the U.S. we request that the customers use their own shipper accounts. We will work with the customers and the carriers to provide the proper paperwork for overseas shipping is completed. Tradewind International, LLC accepts no responsibility for violations of the U.S. Department of State Int’l traffic in arms regulations or fines that may occur due to the export of military peculiar parts without the proper export license. It is the responsibility of the buyer to obtain such licenses as required by the U.S. Government regulations.
CREDIT CARDS: For convenience we accept Visa, Master Card and Discovery Card for purchases. For purchases over $3500 we would prefer that a wire transfer be utilized. Discuss the options with you sales representative.
WIRE TRANSFERS: We encourage the use of wire transfers for purchases by overseas customers, first time customers and for large dollar amount purchases. For overseas wire transfers you will need to include a $25US wire transfer fee to the invoice price of the part. In some cases the invoice will already include the WT fee so check that you don’t pay it twice. Wire transfers that arrive short of funds need to be paid up prior to your shipment leaving our facility. Please contact us by Fax or email to receive our wire transfer account information.
CREDIT: We may extend credit to customers that have applied for and been approved for credit and consistently pay invoices on time. You can apply for credit online, we will process the application and inform you of the results. Open Credit will be revoked with abuse of the goodwill of the credit program.
FIRST TIME CUSTOMERS: First time customers are generally considered to be COD or Credit Card Customers until they have they have made the first purchase and have had a credit application approved.
RETURNS: Our return policy is most any part can be returned within 30 days for full credit provided that it has not been used or installed and has “ALL” the documentation and packaging that it was sent with. New, Overhauled and serviceable parts that are returned with out the documents, tags and packaging they were sent with will be refunded at a prorated rate to reflect the loss of value by loss of paperwork. A return authorization number is needed for returns, please contact the sales department to initialize the return process and issue the RAN. Return the part to us, freight prepaid by you and we will process the credit.
EXCHANGE SALES: It has been our expectation and experience that customers provide normal run out cores for exchange items. Cores are subject to additional charges upon inspection for repair over and above the normal overhaul for that unit.
MILITARY MUNITIONS / COMMERCE LIST EXPORT RULES: Items sold may be on the US Commerce Controlled list items or the Munitions List Items and may or may not be eligible for sale to a foreign entity without a valid State Department Export Authorization. It is up to the purchaser to determine the applicability of the part and to obtain necessary authorizations, licenses or approvals.
All sales are F.O.B. our facility or in the case of a drop shipment that facility. All quotes are subject to prior sale. In the event that material quoted by Tradewind International, LLC is to be exported or delivered to a representative of a foreign country or company, you may first be required to obtain appropriate license(s) from the U.S. Department of Commerce. Credit cards, Visa and Mastercard, are accepted on the day of purchase. Open account balances over 30 days are subject to 1.5% interest monthly or .05% daily charge. All parts delivered remain the property of Tradewind International, LLC until paid in full. Claims for loss or damage in shipment must be made with the carrier by the buyer. Buyer is obligated to make timely payment for items shipped in spite of damage or loss by carrier. The only warranty offered if any is that of the Manufacturer or Repair Station. Tradewind International is not liable for consequential damages arising out of the installation or use of the items delivered. Goods may be returned with in 30 days for full credit provided the item was not installed or used in any way and ALL paperwork and packaging is returned with the items. All returned items must have a return authorization from Tradewind International prior to the return of the part. If accepted at all a restocking fee will be applied to items returned without return authorization or after 30 days. Exchange sales are subject to additional charge upon inspection of the core has been made.
